Privacy Policy

1. Purpose
This Privacy Policy outlines how Ology Pty Ltd (“Ology”) collects, uses, stores, and discloses personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

The policy governs how personal information is handled in our consulting services, e-commerce transactions, and online courses, ensuring our commitment to trust, integrity, and meaningful connections is embedded in every aspect of our operations.

2. Scope
This Privacy Policy applies to all personal information collected, stored, and processed by Ology Pty Ltd from clients, customers, employees, and business partners in relation to our consulting and e-commerce activities. It includes data collected through our website, third-party platforms (e.g., Thinkific), and directly from individuals. This policy extends to all staff and contractors who manage personal data on behalf of Ology.

3. Definitions
3.1 Personal Information
Personal information refers to any information or opinion about an identified individual, or an individual who is reasonably identifiable, as defined in the Privacy Act 1988 (Cth).
3.2 Sensitive Information
Sensitive information includes details about an individual’s health, racial or ethnic background, political opinions, or other protected characteristics that require additional safeguards under Australian law.
3.3 Consent
Consent refers to the informed, voluntary agreement to the collection, use, or disclosure of personal information.

4. Collection of Personal Information
4.1 Types of Information Collected
Ology Pty Ltd collects personal information necessary for delivering our consulting services, e-commerce transactions, and online courses. This may include:

• Personal identification details (name, email, postal address, phone number).
• Financial information (payment details, billing information).
• Professional data (job title, business role).
• Website interaction data (IP addresses, browser type, and cookie data).

4.2 How Information is Collected
We collect personal information through:
• Direct interactions (e.g., consulting engagements, online orders).
• Website forms (e.g., contact forms, course sign-ups).
• Third-party platforms (e.g., Thinkific, payment processors).

5. Purpose of Data Collection
5.1 Service Delivery
We collect personal information to provide consulting services, process product purchases, and manage course enrolments.
5.2 Transaction Processing
Financial data is collected to process payments and manage billing securely.
5.3 Customer Support
We collect contact details to respond to inquiries and provide customer support.
5.4 Legal Compliance
We collect and store data to comply with legal obligations, including record-keeping and tax requirements.
5.5 Marketing
With your consent, we may use your personal information to send updates, promotions, and information about our services.

6. Use and Disclosure of Personal Information
6.1 Internal Use
Personal information collected is used internally to provide services, process transactions, and communicate with clients and customers.
6.2 Disclosure to Third Parties
We may disclose personal information to third-party service providers (e.g., payment processors, Australia Post for deliveries). These parties are contractually obligated to comply with Australian privacy laws.
6.3 Legal Obligations
We may disclose personal information when required by law or to comply with legal proceedings, court orders, or government regulations.

7. Security of Personal Information
7.1 Data Encryption
Personal information is encrypted during transmission and storage to prevent unauthorized access.
7.2 Access Controls
Access to personal information is restricted to authorized personnel only.
7.3 Physical Security
Hard copies of personal data are stored in secure, locked facilities to prevent unauthorized access.

8. Data Retention and Disposal
8.1 Retention Period
We retain personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by law.
8.2 Secure Disposal
When personal information is no longer needed, it is securely disposed of by deletion or destruction in accordance with our data management policies.

9. User Rights
9.1 Right to Access
Individuals have the right to request access to their personal information held by Ology Pty Ltd.
9.2 Right to Correction
If any personal information is inaccurate or incomplete, individuals can request corrections.
9.3 Right to Withdraw Consent
You may withdraw consent for the use of your personal information at any time, subject to legal requirements.
9.4 Complaints
If you believe your privacy rights have been violated, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Breach Notification
10.1 Data Breach Response
In the event of a data breach that may cause serious harm, Ology Pty Ltd will:
• Notify the affected individuals as required under the Notifiable Data Breaches (NDB) Scheme.
• Notify the Office of the Australian Information Commissioner (OAIC) as per legal requirements.
• Take corrective actions to mitigate the impact and prevent future breaches.

11. Responsibilities
11.1 Management
Responsible for ensuring that Ology Pty Ltd complies with the Privacy Act 1988 (Cth) and for overseeing the implementation of data protection strategies.
11.2 Data Protection Officer (DPO)
The DPO is responsible for maintaining data protection measures and managing privacy-related inquiries.
11.3 IT Security Team
Responsible for securing data storage, transmission, and access controls to prevent unauthorized access to personal information.
11.4 Customer Support Team
Handles customer requests related to accessing or correcting personal information and responds to inquiries regarding data usage.

12. Third-Party Services
Ology Pty Ltd may engage third-party providers to assist with service delivery, including payment processing and course hosting. These providers are required to comply with Australian privacy laws and must protect your personal information in accordance with this policy.

13. Changes to This Policy
Ology Pty Ltd reserves the right to update this Privacy Policy at any time. Any significant changes will be communicated via our website or directly to affected individuals. Continued use of our services after such updates will constitute acceptance of the updated policy.

14. Governing Law
This Privacy Policy is governed by the laws of New South Wales, Australia. Any disputes arising in relation to this policy will be subject to the exclusive jurisdiction of the courts of New South Wales.