Returns and Refunds Policy

1. Purpose
The purpose of this policy is to outline the conditions under which Ology Pty Ltd (“Ology,” “we,” “our,” or “us”) will provide refunds, exchanges, or returns for products and services purchased through our website. This policy ensures compliance with Australian Consumer Law (ACL) and provides transparency to our customers.

2. Scope
This policy applies to all customers who purchase products or services from Ology Pty Ltd, including:

• Physical products such as mindfulness cards.
• Digital products, including online courses.
• Customers engaging with our e-commerce platform.

3. Definitions

• Products: Refers to physical products, such as mindfulness cards, sold through our website.
• Digital Products: Refers to downloadable content, online courses, and other electronically delivered items.
• Customer: Any individual or business purchasing products or services from Ology Pty Ltd.
• Australian Consumer Law (ACL): The national law protecting consumer rights in Australia.

4. Refunds for Physical Products
4.1 Eligibility

• Refunds or exchanges will be provided for physical products if:
• The product is defective or damaged upon delivery.
• The product does not match the description provided on our website.

4.2 Conditions

• To qualify for a refund or exchange:
• The product must be returned in its original condition and packaging.
• You must notify us within 14 days of receiving the product.
• Proof of purchase (e.g., receipt or order confirmation) is required.

4.3 Process

• Contact us at 0430 372 533 to discuss a refund or exchange request.
• Provide evidence of the defect or damage, if applicable.
• Once approved, return the product to 33 Annabelle Crescent Kellyville NSW 2155 via postage only no onsite collection of returned goods accepted at business address.
• Refunds will be processed within 10 business days of receiving the returned item.

4.4 Shipping Costs

• If the product is defective or damaged, Ology will cover return shipping costs.
• If the request is due to change of mind, the customer is responsible for return shipping.

5. Refunds for Digital Products
5.1 No Refund Policy
Digital products, including online courses, are non-refundable once purchased. By purchasing digital products, you agree to this policy.
5.2 Non-Transferability
Enrolment in online courses is strictly non-transferable and cannot be swapped for another participant.
5.3 Exceptions
Refunds may be considered for digital products only if:

• A technical issue prevents access to the product, and the issue cannot be resolved.
• A major failure occurs under Australian Consumer Law (e.g., the product differs significantly from its description).

6. Exceptions to Refunds and Returns
Refunds and exchanges are not available for:

• Change of mind after purchase.
• Products damaged due to misuse or failure to follow care instructions.
• Personalised or custom-made products.

7. Compliance with Australian Consumer Law
This policy does not intend to exclude or limit your rights under Australian Consumer Law (ACL). If a product or service fails to meet a consumer guarantee under ACL, you are entitled to a replacement, repair, or refund, depending on the nature of the failure.

• Notify the Office of the Australian Information Commissioner (OAIC) as per legal requirements.
• Take corrective actions to mitigate the impact and prevent future breaches.

8. Contact Information
For questions or to initiate a refund or return, please contact us:

Email: support@ologyeducation.com.au
Phone: 0430 372 533