Shipping Policy

1. Purpose
The purpose of this Shipping Policy is to provide transparency about Ology Pty Ltd’s shipping processes, delivery timeframes, costs, and responsibilities. It ensures compliance with Australian Consumer Law (ACL) and sets clear expectations for customers.

2. Scope
This policy applies to all orders placed through the Ology Pty Ltd website, including physical products such as mindfulness cards. Shipping is currently available within Australia only. International shipping is not offered at this time.

3. Definitions
Business Days: Monday to Friday, excluding public holidays.
Order Processing Time: The time required to prepare an order for dispatch.
Carrier: The third-party shipping service used to deliver orders (e.g., Australia Post).

4. Shipping Methods and Costs
4.1 Standard Shipping

• All orders are shipped via Australia Post. At times based on our own choice we may use other carriers.
• Shipping rates are calculated at checkout based on the size, weight, and delivery address.

4.2 Express Shipping
Express shipping is available on request. Please contact us prior to ordering if you require express delivery. Additional fees apply.
4.3 Free Shipping Offers
Free standard shipping may be available on orders over a specified value. When active, free shipping promotions will be clearly displayed on our website.

5. Order Processing Time

• Orders are processed within 2-3 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.

6. Delivery Timeframes
6.1 Standard Delivery Times

• Delivery within metropolitan areas: 3-7 business days.
• Delivery to rural or remote areas: 7-10 business days.

6.2 Express Delivery Times

• Express delivery to most metropolitan areas: 1-3 business days.
• Delivery to rural or remote areas may vary depending on the location.

6.3 Delays
Ology Pty Ltd is not responsible for delays caused by:

• Carrier disruptions (e.g., postal strikes, natural disasters).
• Incomplete or incorrect delivery addresses provided by customers.

7. Tracking Information
Once your order has been dispatched, you will receive an email with a tracking number. Customers can track their order via the Australia Post tracking portal.

8. Damaged, Lost, or Missing Deliveries
8.1 Damaged Goods
Please notify us within 48 hours of receiving your order if items arrive damaged. Include photographs of the packaging and affected items to assist with your claim.
8.2 Lost or Missing Deliveries
If your order has not arrived within the expected timeframe, contact us at support@ologyeducation.com.au with your order details. We will liaise with Australia Post to investigate and resolve the issue.

9. International Shipping
Ology Pty Ltd does not currently offer international shipping. Orders can only be delivered to addresses within Australia.

10. Responsibility for Shipping Costs
10.1 Customer-Paid Shipping
Customers are responsible for all shipping costs unless otherwise stated (e.g., free shipping promotions).
10.2 Returns Shipping

• For defective or damaged goods, Ology Pty Ltd will cover return shipping costs.
• We do not accept returns for change of mind, accidental orders, or failure to read product descriptions. Please review your order carefully before completing your purchase.
• In accordance with Australian Consumer Law, we will offer a refund, replacement, or store credit if a product is faulty, damaged on arrival, or not as described. If this occurs, please contact us within 48 hours of receiving your order with photos and your order number so we can assist you.
• Return postage for faulty or incorrect items will be covered by Ology Pty Ltd. For all other enquiries, please reach out to [insert your contact email].

11. Compliance with Australian Consumer Law
Ology Pty Ltd complies with Australian Consumer Law, ensuring products are delivered as described and within a reasonable timeframe. In cases of significant delay, damage, or non-delivery, customers are entitled to a remedy consistent with ACL requirements.